PRIVACY POLICY

1. Introduction

This Privacy Policy explains how 22crush (“we”, “our”, or “us”) collects, uses, stores, and protects the personal information of users (“you” or “your”) who access or use the 22crush betting game platform (“the Platform”).

By using 22crush, you agree to this Privacy Policy. If you do not agree, please do not use the Platform.

2. Information We Collect

a) Information You Provide

• Full name
• Date of birth (for age verification)
• Mobile number and/or email address
• Payment details for deposits and withdrawals
• Identification documents (where required by law)

b) Automatically Collected Information

• Device details (model, operating system, browser type)
• IP address and location data
• App usage data (login times, betting activity, game results)
• Cookies and tracking data for analytics and security

3. Purpose of Data Collection

Your personal information is collected and used to:

• Create and manage your 22crush account
• Process deposits, bets, and withdrawals
• Verify identity and prevent fraud
• Comply with legal and regulatory obligations
• Provide customer support and resolve disputes
• Improve platform performance, functionality, and security
• Send updates, offers, or promotional information (if you consent)

4. Legal Basis for Processing

22crush processes your personal data on one or more of the following legal grounds:

• Your consent
• Fulfillment of contractual obligations
• Compliance with Kenyan laws and regulations
• Legitimate business interests (e.g., fraud prevention)

5. Data Retention

Personal data is retained only as long as necessary for the purposes stated above. Account and transaction records may be kept longer to meet legal requirements. Once no longer needed, data is securely deleted or anonymized.

6. Data Sharing and Disclosure

We may share your data with:

• Regulatory bodies (e.g., BCLB or other Kenyan authorities)
• Payment service providers for deposits/withdrawals
• Authorized analytics or anti-fraud partners under confidentiality agreements

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

7. Data Security

22crush takes reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse. This includes encryption, secure servers, and regular security audits.

8. Your Rights

Under Kenyan data protection laws, you have the right to:

• Access your personal data
• Request correction of inaccurate or outdated data
• Request deletion of your data (where legally possible)
• Withdraw consent to processing
• Lodge a complaint with the Office of the Data Protection Commissioner (ODPC)

To exercise these rights, contact us through the in-app help section.

9. Cookies and Tracking

22crush uses cookies and similar technologies to keep you logged in, personalize your experience, and track usage for analytics and fraud detection. You may disable cookies through your browser, but some features may not work properly.

10. Age Restriction

22crush is strictly for individuals 18 years and older. We do not knowingly collect data from minors. If a user is found to be underage, their account will be terminated and all related data deleted.

11. Changes to This Policy

22crush may update this Privacy Policy from time to time. The latest version will always be available on the Platform. Continued use after updates constitutes acceptance of the revised policy.

12. Governing Law

This Privacy Policy is governed by the laws of Kenya, and any disputes shall be handled by Kenyan courts.

13. Acceptance

By registering, depositing, or placing a bet on 22crush, you confirm that you have read, understood, and agreed to this Privacy Policy.